Your Privacy Is Our
Top Priority

twtms is a safe and reliable online betting platform operated for players in Bangladesh. This Privacy Policy ("Policy") clearly describes how your personal information is managed when you use the twtms website and its related services ("Platform").

This Policy is a supplement to our Terms & Conditions. By accessing or using the Platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using the Platform.

twtms is operated solely for individuals aged 21 or older. Personal information of minors is not knowingly collected.

2.1 Information You Provide Directly

During account registration, login, or use of services, you may provide the following information:

• Full name and date of birth
• Email address and phone number
• National ID or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Any messages or documents submitted in support requests

2.2 Automatically Collected Information

Some information may be collected automatically while you use the Platform:

• Device type, operating system, and browser version
• IP address and geographic location (at country level)
• Browsing activity on the Platform — pages visited, session duration
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, or payment processing purposes, we may receive limited information about you from approved third-party service providers. This information is used only for specified purposes and is not shared elsewhere.

twtms uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To successfully complete deposit and withdrawal requests.
• Customer Support: To provide prompt and effective resolution of your questions or complaints.
• Security & Fraud Prevention: To detect and counter suspicious activity.
• Responsible Gaming: To take necessary steps to protect players.
• Platform Improvement: To analyse user experience and improve service quality.
• Meeting Legal Obligations: To fulfil applicable legal or regulatory requirements.

Your information is never sold or exchanged with third parties. Personal information is not shared with advertisers either.

What Are Cookies?

Cookies are small text files stored on your device that help a website remember your preferences and session. twtms uses cookies to ensure Platform functionality, maintain security, and improve user experience.

Types of Cookies We Use

• Essential Cookies: Required for the Platform's core functionality — login sessions, security tokens.
• Functionality Cookies: To save your language preferences and other settings.
• Analytics Cookies: To collect Platform usage statistics, which help improve the service.

You can disable cookies by changing your browser settings, though this may limit some Platform features.

twtms does not sell, rent, or share your personal information with third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners may only use the information for the specific contracted purposes and are bound by confidentiality obligations.

5.2 Legal Obligations

If there is a valid legal directive or court order from a competent authority, twtms may be required to provide necessary information under applicable law. Even in such circumstances, we will provide only the minimum information required.

5.3 Security & Fraud Prevention

If any fraudulent or unlawful activity against the Platform or other users is detected, relevant information may be shared with the appropriate authorities to ensure security.

twtms has put in place industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All Platform communications are encrypted with SSL/TLS technology, which prevents third-party access during data transmission.
• Secure Servers: Your information is stored on secure servers and can only be accessed by authorised personnel.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Trained Staff: All staff are trained to follow the privacy policy when handling personal information.
• Fair Play Policy: Ensuring honest and transparent conduct with users is our core commitment.

While we always make every effort to protect your information, transmitting data over the internet is not entirely risk-free. Therefore, use a strong password for your account and do not share it with anyone.

twtms retains your personal information only for as long as necessary to fulfil the specific purpose for which it was collected, or as required by applicable legal obligations.

• Account Information: Retained while the account is active and for a limited period after it is closed.
• Transaction Records: Kept for the period required due to legal and financial obligations.
• Support Communication Records: Kept for a reasonable period to ensure quality service.

Once the designated retention period ends, information is securely deleted or anonymised so that it is no longer linked to any individual.

As a twtms user, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact our support team. We will verify your request and respond as promptly as possible.

twtms is for individuals aged 21 or older only. We do not knowingly collect any personal information from minors. If we find evidence that information from a minor has been collected, we will delete it immediately and close the associated account.

If you believe a minor is using our Platform, please notify us at [email protected].

twtms reserves the right to update this Privacy Policy from time to time. If there are any significant changes, we will send a notification via the Platform or to your registered email.

Continued use of the Platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.